Amid the wave of digital transformation, video surveillance has become a vital part of modern security systems. Network cameras (IPCs), with their diverse products, high integration, low cost, and easy deployment, are widely used in urban safety management, home care, industrial and agricultural production, forest fire monitoring, and ecological environment monitoring.

However, as applications deepen, the instability of wireless communication networks not only troubles camera users but also becomes a bottleneck restricting the efficiency and operations management of IPC video surveillance systems:

• Frequent disconnections and loss of connection, network congestion leading to difficult network access
• Diverse and uncertain equipment faults in different environments
• High maintenance costs and difficulties in remote areas like rural and forest regions

To address these issues, Neoway Technology effectively leverages three key technologies—big data, AI, and GIS—to introduce the innovative wireless communication quality monitoring, fault diagnosis, and remote intelligent operations management platform: Neo pipe Cloud (brand name: Neoway Guanzhi). This platform offers cost-effective operations and maintenance solutions for video surveillance equipment operators.

Neoway Technology has completed joint testing and integration of dual-SIM dual-standby modules with IPC devices from multiple manufacturers. These devices have entered mass production and shipment, gradually integrating with the Neopipe Cloud platform. By the end of June 2024, the number of IPC devices using the Neopipe Cloud platform exceeded 100,000. With the application of Neopipe Cloud, IPC manufacturers ensure continuous and stable online operation, smoother video, and more cost-effective remote operations and maintenance.

• Wireless Communication Quality Monitoring: Ensuring Stable Signals and Smooth Video Transmission

Neoway employs advanced wireless communication monitoring technology to periodically monitor the wireless signal quality of IPC devices. Through precise data analysis, it promptly identifies issues such as weak deployment signals, strong interference, and resource congestion. By automatically scanning different operator networks, it selectively switches to the optimal network, ensuring stable and smooth video transmission. This not only enhances user experience but also significantly reduces fault rates caused by communication issues.

Neoway collaborates with multiple smart device manufacturers in the video surveillance industry to ensure reliable wireless communication quality through combined hardware and software strategies:

Hardware: High availability through dual-SIM dual-standby support in communication modules, enabling optimal network selection and automatic SIM switching for continuous online operation.

Software: Core capabilities of Neopipe Cloud such as network monitoring and analysis to accurately diagnose faults causing disconnections, network access difficulties, and video stuttering.

• Automatic Fault Diagnosis and Localization: Quickly Identifying Problematic Devices to Minimize Downtime

Using AI algorithms, the Neopipe Cloud platform can conduct real-time fault diagnosis and localization for IPC devices, distinguishing between network issues and equipment faults. It quickly identifies different fault types and levels, calculates fault handling priorities, and provides corresponding fault resolution suggestions.

Neopipe Cloud can efficiently filter out faulty devices and those with poor user experience. It pushes prioritized fault warning and poor user experience reports to the operations team, helping them proactively identify potential issues, implement preventive maintenance, and significantly reduce IPC device downtime and user complaints.

• Remote Intelligent Operations Management: Enhancing Efficiency and Reducing Costs

The current operations management approach for IPC video surveillance systems mainly involves manual operations and device patrols. To address the low efficiency challenge of managing dispersed IPC devices, Neopipe Cloud offers a comprehensive remote intelligent operations management solution. Through a centralized cloud management interface, engineers can remotely and efficiently locate network issues without needing to be on-site. Operations personnel can remotely monitor all devices' operational status, perform remote fault diagnosis, and analyze user experience, ensuring quick response and issue resolution. This significantly improves the efficiency of video surveillance equipment operations from the current inefficient methods to a more efficient, cost-effective, and stable system.

Additionally, Neopipe Cloud supports remote configuration, wireless upgrades, and remote maintenance of devices, greatly reducing on-site maintenance workload and costs. It is estimated to reduce the proportion of on-site trips by more than 60%, shorten the on-site cycle by 30%, and reduce customer complaint handling time by 80%.

In the new era of intelligent and networked digitalization, Neopipe Cloud will become the intelligent guardian of IPC video surveillance systems, bringing multi-faceted value such as "reducing operational costs, improving system stability, optimizing investment returns, and enhancing user experience". This ensures smarter security, simpler operations and maintenance, and more valuable investments.